Accessibility Statement — Hendon House Clearance

We at Hendon House Clearance are committed to ensuring that our services and online presence are accessible to everyone across the Hendon area. This statement describes how our Hendon house clearance services meet recognised accessibility standards, the ways we support customers who use assistive technologies, and how to request reasonable adjustments. Our aim is to remove barriers so that all residents and businesses seeking house clearance in Hendon can access our information and services with confidence.

Our digital content and client-facing materials are developed with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level in mind. We work to make text, interactive controls and documents perceivable, operable, understandable and robust. Where possible we apply semantic markup and provide clear navigation so that both local users and visitors from outside Hendon can find the information they need.

We provide explicit support for common assistive technologies that residents may use when looking for a house clearance in Hendon: screen readers, magnifiers and voice input tools. Our content is structured to be read logically: headings, lists and labels are used consistently. Images and media include meaningful descriptions where applicable and decorative visuals are identified so they do not interfere with screen-reader flow.

Keyboard navigation is a core part of our accessibility approach. People accessing Hendon clearance information using only a keyboard can move through the page using predictable tab order, and interactive elements receive clear focus indicators so they are obvious during navigation. We test focusable elements to ensure that forms, booking tools and quote requests are usable without a mouse.

To support users with cognitive or concentration needs, content about our Hendon removal and clearance operations is written plainly and broken into manageable sections. We use concise headings and lists where appropriate, and include skip links and landmarks in our digital services so people can bypass repeated content and reach core information quickly:

• WCAG 2.1 AA conformance goals
• Clear structure for screen-reader support
• Full keyboard accessibility for site controls

We regularly review our Hendon clearance service pages and physical materials to identify improvements. Accessibility checks include automated scanning, manual keyboard tests, and sampling with screen readers. While we strive for compliance, there may be isolated elements that do not yet meet our target; when discovered, we prioritise fixes and document progress.

If you need an adjustment to access our services in the Hendon area, please contact our accessibility team and let us know the nature of the support you need. For example, you might ask for an alternative format of a quote, a plain-language summary of terms, assistance with booking a clearance, or an on-site visit with accessible arrangements. We will respond and aim to agree reasonable steps within a practical timeframe.

When requesting assistance, it helps to include as much information as possible about the barrier you face and the outcome you want. We will treat requests with sensitivity and work to provide solutions that are effective. For some requests we may need to liaise with operational teams to arrange accessible drop-off, on-site assistance, or adapted collection methods for items from properties across Hendon.

We value accessibility as an ongoing commitment. Hendon House Clearance regularly updates training for staff, reviews processes and welcomes suggestions for improvement. If you notice a barrier or have ideas about how we can better serve the Hendon community, please reach out via the contact methods listed on our official channels and we will work with you to address it promptly.