Terms and Conditions - Hendon House Clearance
Welcome to Hendon House Clearance. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully to ensure a clear understanding of our policies and procedures.
1. Introduction
These terms and conditions govern the house clearance services provided by Hendon House Clearance. By using our services, you accept these terms in full. If you disagree with any part of these terms, please do not use our services.
2. Services Provided
We offer comprehensive house clearance services, including the removal of unwanted items, furniture disposal, and estate clearance. Our team is dedicated to providing efficient and respectful service tailored to your specific needs.
2.1 Scope of Services
- Residential Clearance
- Commercial Clearance
- Estate Clearance
- Furniture Removal
- Junk Removal
2.2 Service Limitations
While we strive to accommodate all requests, certain items may require special handling or may be subject to additional charges. Hazardous materials, such as chemicals or asbestos-containing materials, are not accepted.
3. Booking and Payment
All services must be booked in advance. A deposit may be required to confirm your booking. Payment is due upon completion of the service unless other arrangements have been made in writing.
3.1 Payment Methods
- Cash
- Credit/Debit Cards
- Bank Transfers
3.2 Pricing
Our pricing is based on the volume and type of items to be cleared. An initial assessment will be conducted to provide an accurate quote. Please note that additional charges may apply for items requiring special disposal methods.
4. Cancellation Policy
Clients may cancel or reschedule their appointment up to 48 hours before the scheduled time without incurring any penalties. Cancellations made within 48 hours of the appointment may be subject to a cancellation fee.
5. Client Responsibilities
Clients are responsible for ensuring that all items to be cleared are accessible to our team. This includes removing obstacles and securing any areas where clearance is to take place.
5.1 Access
Clients must provide access to the property during the agreed-upon time. Failure to do so may result in delays and additional charges.
5.2 Item Preparation
Items should be sorted and prepared for removal. While our team can assist with heavy lifting and movement, clients should ensure that all belongings are ready for clearance.
6. Liability
Hendon House Clearance is committed to handling all items with care. However, we are not liable for any pre-existing damage to property or items unless caused by negligence or willful misconduct. It is advisable to remove any valuables prior to clearance.
7. Insurance
We carry comprehensive insurance to cover any accidental damage that may occur during the clearance process. Please inform us of any high-value or fragile items prior to the service to ensure appropriate precautions are taken.
8. Environmental Responsibility
Hendon House Clearance is dedicated to environmentally responsible disposal practices. We strive to recycle and donate items wherever possible, reducing landfill waste and promoting sustainability.
8.1 Recycling
Items suitable for recycling are sorted and processed accordingly. This includes furniture, electronics, and other materials that can be repurposed or recycled.
8.2 Donations
We donate gently used items to local charities and organizations. Clients are encouraged to communicate any specific donation preferences during the booking process.
9. Privacy Policy
Your privacy is important to us. Hendon House Clearance adheres to all relevant data protection laws and regulations. Personal information collected during the booking process is used solely for the purpose of providing our services and is not shared with third parties without consent.
10. Dispute Resolution
In the event of a dispute, we encourage open communication to resolve the issue amicably. If a resolution cannot be reached, disputes will be handled in accordance with local laws and regulations.
11. Changes to Terms and Conditions
Hendon House Clearance reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Hendon House Clearance operates. Any legal actions or proceedings shall be conducted in the appropriate courts of this jurisdiction.
13. Acceptance of Terms
By booking and using Hendon House Clearance's services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Thank you for choosing Hendon House Clearance. We look forward to serving you with the highest standards of professionalism and care.